vSeeBox Frequent Asked Questions, Troubleshooting
Part 1: General Question
vSeeBox, provided by vSeeOfficial, is one of the best-selling Android TV boxes fully loaded. it allows you to enjoy Live TV, Movies, and TV Shows (VOD) without subscriptions. You can watch over 2,000+ tv channels, 50,000+ VOD, PPV and sports events and more. To use our vSeeBox, just simply plug it into your TV, connect with Wi-Fi or Ethernet, and then you can Enjoy the Best Home Entertainment Experience Ever. It also provides 50+ channels 7-Day Playback feature so you don’t need to record by yourself.
The latest V3 Plus model features: Quad-core 64-bit CPU processor, 4GB Memory RAM, 64GB Internal Storage, Android 11 TV, H.264/265 Decoding for up to 8k@60dps, 2R2R Dual Wi-Fi 6 up to 867mbps.
No, once you purchased the vSeeBox, you can use it with the Heat Apps and extra apps provided without further charges, that’s why it’s the true Cable Cutter and say goodbye to cable bills!
However, for other apps like Netflix, Hulu or Disney+, you would need your account to use their service.
Once you have the vSeeBox, it contains collection of Heat Apps.
Heat Live, Heat VOD & Backup TV: Available on all vSeeBox model. Heat Live provides 2,000+ channels (you can click here for channel list), Heat VOD provides over 80,000+ movies and 500,000+ ep TV shows.
Heat Ultra: Available on vSeeBox V2 Pro, V3 Pro, V3 Plus, vSeeBox Elite. It provides more VOD movies and TV shows options, with better quality up to 4K resolution.
Live Ultra: Available on vSeeBox V3 Plus, provides more tv channels option (you can click here for channel list)
You can use it anywhere in the world, you can take it for traveling and road trips as well. (currently no service in China).
You just need a TV (no need for smart tv) or monitor with an HDMI port and Wi-Fi/Ethernet network connecting with vSeeBox.
We recommend an over 15 Mbps network with Ethernet for smooth streaming.
Not compulsory to have VPN to use vSeeBox. If you use 3rd party apps often / need to change the location for a service area with apps like Netflix, we recommend having one.
Yes absolutely. vSeeBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.
For some 3rd party apps out of the Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.
We recommend an over 15 Mbps network speed for a good streaming experience. We also recommend an Ethernet hardwire network over a Wi-Fi network for a stable and fast network.
For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend a 15Mbps network for seamless streaming without buffering. For 4K / UHD VODs in Heat VOD Ultra, we recommend a 25 Mbps network.
You can take a look our channel list (you can click here for channel list)
Purchase
We warrant all our vSeeBox products for 1 year. If there’s any hardware issue, you can contact us for replacement/repairing.
We provide 30 days hassle-free return policy.